Return Policy

If for any reason the customer is not satisfied with their purchase, they can exercise their right of withdrawal and request a return no later than 14 days from the date of delivery of the goods. The request will be processed by the company as quickly as possible.

To request a return, write to: shop.fdm@rebecca.it, cc customercare@rebecca.it.

To authorize a refund, the returned material must be intact and unworn. Non-compliant products will be sent back to the sender and the refund will not be successful.
It is not possible to return personalized products and/or products purchased on promotion.
It is not possible to return items to one of our Rebecca boutiques; the item to be returned must be shipped to the following address:
Rebecca Gioielli e-commerce office - Returns
Via Giuseppe Verdi 12 - 50053 Empoli (FI) ITALY
Shipping costs are the responsibility of the customer. The package must include all material received with the order (such as warranty, box, shopping bag, and any free gifts received in case of a full return).
As soon as the item for which a refund has been requested is received, our team will perform a quality check, and if the return is deemed suitable, we will refund the price paid for the purchased item.
The refund will be credited using the same payment method as the original purchase.

During August, the timeframe for the company's return procedure may vary and take longer.

Shipping Policy

Standard shipping is carried out within 3 working days from the order date.
The shipping cost is €5. If the order exceeds €50, shipping is free.
Shipments in Italy are handled by Poste Italiane-SDA and DHL couriers.

REBECCA GIOIELLI is not responsible for any delays due to customs operations and checks, or force majeure events beyond REBECCA GIOIELLI's control.